When booking experiences, catering or activities:

• The customer will make a deposit to secure the date for any experiences, catering & activities.

• Usual deposits are £10 per person for multiple experiences.

  • Please note deposits for single experiences may vary.

• The final balance is due 30 days before the event date.

• If the event is within the next 30 days when booking, then the full payment will be due upfront to secure the booking.

• By booking online you agree to our terms laid out herewith.

 

Our Event Planning Fees:

• We charge a small event planning depending on your group size upon final payment.

  • For groups with 20 or under guests, we charge a £50 event planning fee.

  • For groups with 21 guests or over, we charge a £100 event planning fee.

• We make this clear on any quote and our booking system to ensure you're pre-informed!

Customer Cancellation:

• If there is a customer cancellation before 30 days of the event, then the deposit is non refundable.
  The final balance will not have to be paid.

• If there is a customer cancellation within 30 days of the event and the full balance has been paid - the deposit is nonrefundable. Then it is at the suppliers discretion whether to offer a partial refund for the final balance.

Final number of guests:

• Final number of guests will be taken when final payment is due (30 days before the event)

• The deposit of any drop off person is non-refundable.

• Customers can lower the number of guests at any point before 30 days of the event date to allow any changes to be made to the final balance. *As long as the number of guests meets the minimum number for the supplier.

• If the number of guest drop offs impact the cost per person that was originally quoted, then My Event Concierge will re-quote the event and the difference will need to be paid by from the customer.

• If the event is over 3 months from the date of booking, the final payment we quote at time of booking is honoured.

• Any additional charges will be communicated to the customer before the final payment date (30 days before the booking). The final payment will then be reflected.

Marketing Terms

• By making payment of an invoice or booking online you agree that My Event Concierge Limited can keep your contact information on file in regards to booking data.

• By making payment of an invoice or booking online you agree that My Event Concierge Limited can send marketing emails promoting holiday home partners, products and services that My Event Concierge Limited offer.

• You may unsubscribe to these emails at any point by following the link in the email.

Unforeseen Circumstances​

• In case your booking cannot go ahead due to other unforeseen circumstances (including pandemics). We will support the customer and the supplier to find an alternative date. If an alternative date cannot be agreed upon and the event date is outside of the 30 days cancellation then the deposit will be non-refundable. The final balance will not have to be paid. If within 30 days of the event and then full balance has been paid. The deposit will be non-refundable. It is at the supplier's discretion whether to offer a partial refund.

• All outdoor activities are subject to weather conditions. Your supplier will make a call on whether the activity is safe to go ahead. If the weather condition is too poor and it is not safe to go ahead with the event, then a partial refund will be offered to the customer.

• Accordingly, we accept no liability for any injury, loss, damage, or claim arising from or in connection with the acts, omissions, or negligence of third-party suppliers or venues. Customers and participants acknowledge that any claims relating to injury or damage must be directed to the relevant attending supplier whose services gave rise to the issue.

• It is the customer's responsibility to ensure that when booking any outdoor activities that the venue has the outdoor space facilities for the activity to go ahead. If the activity cannot go ahead due to lack of outdoor space. The deposit will be non-refundable. A partial refund will be at the discretion of the supplier.

Limitation of Liability

• As the event organiser, we act as an intermediary between our customers and third-party suppliers, including but not limited to venues, caterers, activity providers, and other service partners. While we take care to source reputable suppliers, we do not directly manage or supervise the services delivered on the day of the event and our concierge team are not on site for your event.

• All our suppliers are responsible for carrying out the appropriate risk assessments, implementing necessary safety measures, and providing any warnings or instructions to participants regarding the activities they deliver.

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My Event Concierge Limited

Company Number: 13809219

 

UK VAT Registration Number: 518427778

Contact: contact@myeventconcierge.co.uk

Last Updated: June 2nd 2026